While everyone was enjoying their personal 'Look Back' Facebook videos last week, there was one father who was upset his son didn't have one.
John Berlin's 21-year-old son Jesse died suddenly two years ago. The grieving father wanted so bad to see his son's special FB video online but couldn't because he didn't know his account password.
"I got to watch mine and my wife's and my kids', and Jesse's picture would pop up in them," John reently told the Los Angeles Times.
"I found myself looking at his friends' videos next...I'll take any piece of him I can get," he continued.
He couldn't get into Jesse's account, so he couldn't set up "Look Back" video for him. To get Facebook's attention, John posted a video on YouTube urging the social network to make a video for his son. He received a call from Mark Zuckerberg.
"He said because of my video, they wanted to help me out and they wanted to help others out."
Soon after, John was able to watch Jesse's 'Look Back' video with his wife, their 25-year-old daughter, Nichole, and 21-year-old son, Jared. The 62-second clip took viewers through Jesse's fun life, his excitement about a helicopter ride and photos of him playing guitar.
"From the bottom of my heart and everything that I am, I thank you, Facebook," Jesse's dad said online.
Facebook said the video included only publicly available photos from Jesse's account.
"With the number of people using our service, it's often very difficult to act on behalf of one," the social network said in a statement.
"But John's story and emotion moved us to take action - so we did."
Facebook said John's situation reminded the company it could do more to "celebrate and commemorate" the lives of deceased users.
What do you think about the Facebook crew creating the video for John? Watch the final product above.