Ryan posted the "tail end" of the phone call on SoundCloud and just to give you an idea, the END of the call is eight minutes long.
Okay, here's the tail end of our Comcast disconnection call last week. Tell me I'm not crazy? https://t.co/ohVt2YWZis (Background at link.)- Ryan Block (@ryan) July 14, 2014
We have to admit, as much as we hate arguing with customer service people over the phone, Ryan's call is insanely addicting. He handles the guy's heated sales pitch perfectly and he has all the right responses whenever the guy throws him another curve ball.
On Monday night after the call was released, Comcast said they were going to be looking into the situation and on Tuesday morning, they released the following statement to Mashable:
"We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize. The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect."
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