His need became much more urgent after his wheelchair literally fell apart right in the middle of the aisle at a Lowe's Home Improvement store in Staten Island on July 7. Fortunately for Michael, the Lowe's employees were much quicker to respond than the VA had been.
"Three employees, David, Marcus and Souleyman jumped to my assistance immediately," he wrote in an open letter to the local paper. The three employees promised him that when he left, his wheelchair would be "like new."
When he did leave, it was after closing hours and the three good samaritans had followed through on their promise. Michael's wheelchair was better than ever - and here's the best part - "I kept thanking them and all they could say was, 'It was our honor,'" he recalled.
Ironically, after the story went viral, the VA sent Michael a new wheelchair, which left many wondering if the sudden approval was coincidental. As for Michael, he told Today.com that he isn't interested in bashing the VA. "They're full of wonderful people but are overloaded because we fought too many wars and can't afford to take care of all the guys when they come back," he explained.
Well, apparently Lowe's is full of wonderful people, too...and we think that David, Marcus and Souleyman deserve some major props - and a raise!